Stone Group offers front-line telephone support of its own and other major brand hardware, as well as OEM operating system software, backing it up with direct access to technical support from the original manufacturers. You’ll talk directly to our dedicated team of support technicians who will assist you with your enquiry.
Target - At least 94% of calls answered within 12 Seconds
Our aim is for one of our staff to answer incoming calls within 12 seconds. Our telephone system provides us with real time monitoring and performance is reported to the Customer Services Manager. Should we fail to meet your expectations, please e-mail our Group Technical Services Manager who will ensure you receive a prompt response from a technician.
Public Sector Support number: 0844 880 2366
*If you need to log a support call for a product received through the Computers for Pupils initiative or through the Family Fund, please call 0844 880 1680 from 9am - 9pm 7 days a week.